Shipping Information
Standard Shipping
Out of stock items: In the rare case that an item is out of stock, we will notify you promptly and provide an expected availability date.
Prescription Items Process
All oxygen concentrators and certain medical devices require a valid prescription before shipment. Here’s our simple process:
If you have a written prescription:
We will ask you to send it to us through:
– Secure email
– Fax
– SMS text message
If you don't have a copy of your prescription:
We’ll ask for your physician’s contact information
Our team will contact your doctor to request the prescription
We handle this regularly – medical offices are familiar with these requests
Once received, we’ll process your order immediately
White Glove Delivery
When White Glove Delivery is requested or included with your order:
Personal scheduling: We’ll contact you to arrange a convenient delivery time
Expert setup: Our trained staff will deliver your equipment and demonstrate proper usage
Complete service: We’ll remove all packaging materials from your home
Training included: Hands-on instruction to ensure you’re comfortable with your new equipment
Unlike other suppliers who ship via UPS, our white glove service ensures you’re confident and ready to use your equipment from day one.