Shipping policy

Shipping Policy

Thank you for choosing our company for your medical equipment needs. We are committed to providing fast, reliable shipping and clear communication throughout the delivery process.

Order Processing
Orders are typically processed within 1–2 business days after payment is received and any required documentation (such as prescriptions or order forms) has been verified. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Timeframes
Standard shipping times vary depending on product availability and destination. Most in-stock items ship within 1–3 business days and arrive within 3–7 business days after shipment. Expedited shipping options may be available at checkout for select products.

Prescription & Documentation Requirements
Certain medical equipment may require a valid prescription or additional documentation before shipment. Orders requiring documentation will not ship until all necessary paperwork has been received and verified. Our team will contact you if additional information is needed.

Signature Requirements
High-value medical equipment may require a signature upon delivery to ensure safe and secure receipt. Please ensure someone is available to receive the shipment at the delivery address provided.

Shipping Locations
We currently ship within the United States. For shipping to Alaska, Hawaii, or U.S. territories, additional shipping charges and transit times may apply.

Tracking Information
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery in real time.

Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We will work quickly with the carrier to resolve the issue and arrange for a replacement if necessary.

Delivery Delays
While we strive to meet all delivery estimates, shipping carriers may occasionally experience delays due to weather, holidays, or other unforeseen circumstances. We appreciate your patience and understanding in these situations.

 Product Revisions & Substitutions

 Manufacturers may revise or discontinue product models, accessories, or cosmetic features at any time without notice. By completing a purchase, the customer acknowledges and agrees that updated or equivalent models may be supplied when necessary. Any substituted or revised item will meet or exceed the original product’s specifications, performance, and intended use. Variations in model number, appearance, or minor design details resulting from manufacturer updates shall not be considered “not as described” or grounds for chargeback, refund, or dispute, provided the product delivered meets the functional specifications of the item ordered.

Questions
If you have any questions regarding shipping, delivery timelines, or documentation requirements, please contact our customer support team. We are happy to assist you.